At ”Digital Winner IT” we strive to deliver exceptional digital marketing services that meet the needs and expectations of our clients. However, if you are not satisfied with our services, we have outlined our return and refund policy below.

    Eligibility for Refunds

    Refunds will be considered in the following circumstances:

Service Cancellation: If you cancel a service before it commences or within a specified period after signing up,.

1. Non-Performance: If the services provided do not meet the agreed-upon deliverables or performance metrics as outlined in the contract,.
2. Technical Issues: If there are technical issues on our end that prevent the delivery of the agreed services,.

Non-Refundable Situations

Refunds will not be issued in the following cases:

1. Partial Work Completion: Services that have been partially completed or delivered.
2. Client’s Non-Cooperation: Delays or issues caused by the client’s failure to provide necessary information or approvals.
3. Change of Mind: Simply change your mind after the service has started.

Refund Process

1. Request Submission: Clients must submit a refund request in writing to email within 3 days of service delivery or issue occurrence.
2. Review Period: We will review the refund request within 3 business days.
3. Refund Approval: If the refund is approved, the client will receive a confirmation email detailing the amount to be refunded and the method of refund.
4. Refund Disbursement: Approved refunds will be processed within 3 business days from the date of approval. The refund will be credited to the original payment method or another agreed-upon method.

Partial Refunds

In cases where a partial refund is applicable, we will calculate the refund amount based on the proportion of work completed or services delivered.

Service Cancellation Policy

1. Cancellation by Client: Clients can cancel services by providing written notice to Email . Refund eligibility will depend on the stage of service delivery and any advance payments made.
2. Cancellation by Company: We reserve the right to cancel services if there is a breach of contract or non-compliance with our terms and conditions. Refunds in such cases will be evaluated on a case-by-case basis.

Amendments to the Policy

We reserve the right to amend this refund policy at any time. Any changes will be updated on our website and communicated to clients via email.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at:

• Email: info@digitalwinnerit.com 
• Phone:+8801752-866840    (WhatsApp)